This article is intended for users that have received one of the following support sticks: reset_users, reset or rescue.
Reset stick types
How to use them: 3 easy steps
ATTENTION: Any running laser jobs will be cancelled.
1. In a USB stick: create a folder called mrbeam and copy the SIG file there.
2. Plug the USB stick into your Mr Beam II. After a few seconds you will see a white light pattern.
3. Once the Mr Beam II switches to bright green light, unplug the USB stick.
Estimated run time: < 30 seconds for the resets, < 5 minutes for rescue.
[rescue stick only]
4. Get the ZIP file that was generated inside of the mrbeam folder and send it to the Mr Beam Support team.
Done! Your Mr Beam II will restart now.
Please reload the Mr Beam browser window to reconnect to your Mr Beam.
(In some cases you need to do a "full reload" in Chrome by pressing SHIFT + F5 on PC, command + shift + r on Mac.)
Do you need more help? Please check our Support Stick Troubleshooting Guide.