If you do not remember your login details please contact our support team by creating a new ticket. Please include the serial number of your Mr Beam II in your request. In most cases we're going to send you a reset file and instructions to reset your Mr Beam II with a USB stick. 

Please remember that the email address used to login to Mr Beam II is case sensitive: You have to use the same upper and lower case combination as when you set up your login details.