Software support

Everything around errors & problems with the software, login data and accounts, software updates, etc.

Free up disk space
To regain some free space, do any or all of the following:  Delete all GCODE files you no longer need: For each laser job, a GCODE file is created, which...
Fri, 16 Apr, 2021 at 11:34 AM
Warning Message: “Unsupported elements in SVG”
When you place a SVG design on the working area you may get some warning message like this: "Unsupported elements in SVG: '#some_element_name...
Wed, 27 Jul, 2022 at 4:52 PM
System messages
1. Error: Hardware malfunction 2. Error: Laser head unit not found 3. Error: Bottom plate error 4. Error: Camera error 1. Error: Hardware malfunct...
Thu, 28 Jul, 2022 at 3:58 PM
How do I recover my login details?
Please remember that the email address used to login to Mr Beam II is case sensitive: You have to use the same upper and lower case combination as when you ...
Thu, 28 Jul, 2022 at 4:02 PM
How to login
To use your Mr Beam II you have to log in with your access data (email address and password). Security Feature This is a security feature to prevent pe...
Thu, 28 Jul, 2022 at 4:06 PM
Software Channels
We're introducing the ability to choose between two software channels. The idea is to give you the option to checkout our latest development and newes...
Thu, 28 Jul, 2022 at 4:45 PM
Beta and Stable Software Channel News
This page gives you the latest updates about the Mr Beam Software Channels. It's meant to be updated constantly. So come back frequently when you&#...
Tue, 27 Sep, 2022 at 10:45 AM
Create multiple user accounts
To use your Mr Beam, you have to log in with your access data (email adress and password). This is a security feature which can not be turned off. If yo...
Thu, 28 Jul, 2022 at 4:55 PM
How to delete GCode files
Each individual laser job is converted into a GCode file in the preparation phase, which is then executed by the Mr Beam's control logic. If many GCode...
Thu, 28 Jul, 2022 at 4:59 PM
Newest software version and software updates
We always recommend to use the newest software version of the Mr Beam, because an update not only gives you access to the newest features, but it also resol...
Thu, 11 Aug, 2022 at 3:08 PM