Warranty, repairs, support, orders and shipping

**kommt bald raus, bzw. wandert zu Shop FAQs**

Shipping options and costs
Shipping costs: The order’s shipping cost is calculated during the checkout process. The final amount can be reviewed before completing your purchase on th...
Fri, 3 Jan, 2020 at 9:42 AM
What if my Mr Beam arrives damaged or I experience issues laser cutting/engraving?
Our team is here to make sure that your experience with the Mr Beam II is as smooth as possible. Please reach out to our support team at support@mr-beam.org...
Wed, 18 Jul, 2018 at 7:47 PM
How do I place an order?
Please use our store to complete your order. You can also place an order via e-mail shop@mr-beam.org and submit payment by bank transfer.
Wed, 18 Jul, 2018 at 7:47 PM
Which payment methods do you accept?
We accept payment by credit card, PayPal or a bank transfer. For the bank transfers, we require a proof of payment to confirm (please send it to shop@mr-bea...
Wed, 18 Jul, 2018 at 7:47 PM
Can you help with purchase orders, quotes, or invoices?
Please contact us at info@mr-beam.org and we'll help with your request.
Wed, 18 Jul, 2018 at 7:47 PM
Can I arrange to pick up my order at the Mr Beam office?
Pick up from the office would not be possible as all the orders are shipped from the fulfillment center situated outside of Munich. 
Wed, 18 Jul, 2018 at 7:47 PM
What kind of warranty do you provide?
Mr Beam is shipped with a 2 year warranty.
Wed, 18 Jul, 2018 at 7:47 PM
Can I cancel my order?
Orders placed via our website can be canceled any time before your laser cutter is shipped by sending an e-mail to info@mr-beam.org. Please include your ord...
Wed, 18 Jul, 2018 at 7:47 PM
Can the laser head be also ordered through your shop?
Not at the moment, but it will be available as a spare part in the future.
Wed, 18 Jul, 2018 at 7:47 PM
When does the two-year warranty start?
The two-year period starts from the day you took possession of the product
Wed, 18 Jul, 2018 at 7:47 PM