Are you getting the warning message to close the lid of your Mr Beam completely to proceed, when it is actually already closed?
Most probably it's caused by a shift or a malfunction of the sensor, which is responsible for reading the status of the lid. This damage can happen in the process of shipping - e.g. if it's a new device or if it's been in repair - especially when the package has been handled carelessly, and was pushed around or experienced strong vibrations.
Luckily, this malfunction can be solved quite easily. Please contact our friendly support team, which will guide you through the fixing process. You can either open a ticket using this link, or simply click on the Support button in the software and send a ticket by filling out Help & Support form.